Abstract—Many organizations still face the challenge of adopting digital technologies to achieve substantial competitive advantages in the commercial field and in terms of innovation. Which is the case of Public organizations in Peru since they do not have the same performance indices than private organizations, various studies situate public entities at a considerable disadvantage compared to private entities. This article presents a proposal for the implementation of low-cost digital communications using VoIP technology to improve communication with the costumer and increase the income collected by the Centre for the Provision of Services of Micaela Bastidas National University. VoIP technology enables the availability of global digital communications at low-cost in order to achieve operational excellence and compete for market share. This article presents a proposal covering technical and management aspects for the implementation of the solution; this allows collaborative work with an integrated vision that enabled to have clear and fluid communication with members of the project. Surveys were carried out by the users who received the service and a monthly evaluation of income behavior was collected. The results obtained show a relationship between the use of VoIP technology, and the significant increase in income indices and better customer communication.
Index Terms—VoIP, continuous communication, meaningful communication, timely communication, user satisfaction.
Hesmeralda Rojas, Evelyn N. Luque, Marleny Peralta, and José L. Merma are with Micaela Bastidas National University, Academic Professional School of Informatics and Systems Engineering, Abancay, Apurímac-Perú (e-mail: hrojas@unamba.edu.pe, evelyn_naida@hotmail.es, mperalta@unamba.edu.pe, jmerma@unamba.edu.pe).
Ronald Renteria is with Alas Peruanas University, Faculty of Business Sciences and Education, Abancay, Apurímac–Perú (e-mail: r_renteria@doc.uap.edu.pe).
[PDF]
Cite: Hesmeralda Rojas, Ronald Renteria, Evelyn N. Luque, Marleny Peralta, and José L. Merma, "Proposal to Implement Low Cost Digital Communication Using VoIP Technology, a Case Study," International Journal of Future Computer and Communication vol. 7, no.3, pp. 68-73, 2018.
